Mastering Omnichannel Retail: Trends, Challenges and Innovations

08.45 am to 10.15 am CT,
05 December 2024

AI-powered chatbots

Revolutionizing customer experience by providing real-time assistance

Predictive analytics for inventory management

Reduce the risk of stockouts or overstocking

Logistics and supply chain management

Brands must invest in infrastructure that supports omnichannel fulfilment, from in-store pick-up to last-mile delivery.

Technology integration

Implementing a successful omnichannel strategy requires seamless integration of multiple technologies, including CRM systems, inventory management tools, and data analytics platforms.

Voice, mobile, and social commerce

Offer seamless on-the-go shopping experience.

Biometric payment solutions

Faster secure payments reduce friction in the checkout process

73% of consumers use multiple channels during their shopping journey, highlighting the importance of an omnichannel presence.

Voice commerce is expected to grow to $40 billion in the U.S. by 2025.

Data-Driven Decision Making

Personalization

Hyperlocal Delivery

Subscription Models

Integration of In-store and Online Experiences

Data Privacy Concerns

Expert Partners & Sponsors

Knowledge & Innovation Partner

Technology Partner

Agenda

05 December 2024 (08.45 am to 10.15 am CT)
08:45 am
Aganda 1

Introduction of Speakers

Nitin Naveen, Vice president-Innovation Strategy, AICorespot

 

08:50 am
Aganda 6

Transform Challenges into Opportunities: Thriving in the Omnichannel Retail

Panel Discussion
– Hemanth Kumar, AVP, Digital Innovation-Retail, InfoVision (Moderator)
– Gabriel Morgan, CTO, Arc’teryx Equipment
– Martin Dempsey, Vice President, Head of Global Retail Technology Solutions (DTC), The Estée Lauder Companies Inc.

 

10:10 am
Aganda 1

Thank you note and conclusion of event

-by Nitin Naveen, Vice president-Innovation Strategy, AICorespot