Accelerate Digital Transformation in Telecom
Breaking The Myths About Hyperautomation
Did you know that 83% of telecom organizations have improved their efficiency by introducing IoT technology? Statistics also state that developed countries in Asia and North America are expected to have about half of the entire telecom industry enabled with 5G technology by 2025.
This is to say that the advent of innovative technologies such as 5G, IoT, artificial intelligence, and more has led to the emergence of new business models and transformed the way people communicate and consume information. But with implementation success comes a pile of challenges that the organizations deal with every day.
To discuss the challenges and strategies involved in accelerating digital transformation in the telecom industry, a panel of experts recently came together to share their insights.
– Ashish Malhotra, Chief Business Officer, InfoVision Inc (Moderator)
– Matt Willenbrink, Chief Strategy Officer and Partner, Orange
– Manjula Sriram, Chief Information Officer, Iridium
– Ricardo Buranello, SVP, IoT Platforms Business Unit, Telit Cinterion
– Bill Versen, Former President, Communications Market and CMO, Transaction Network Services
The panel began by discussing the acceleration of digital transformation in telecom companies and the initiatives that their respective organizations have implemented over the recent years.
When asked how they look at their digital transformation journeys, the speakers shared the perspectives below.
What do experts think about digital transformation in telecom?
According to Manjula Sriram, one of the biggest challenges is dealing with legacy systems and infrastructure. Many telecom companies have built up complex networks over the years, and it can be difficult to integrate recent technologies into these systems. This can lead to delays and increased costs, which can be a barrier to digital transformation.
Bill Versen emphasized another major challenge in regulatory compliance. Telecom companies are subject to strict data privacy, security, and compliance regulations. Implementing new digital technologies while ensuring compliance with these regulations can be challenging and time-consuming.
According to Matt Willenbrink, digital transformation is about creating a seamless and consistent customer experience across all touchpoints, from sales to support. Matt Willenbrink added that another challenge is changing the mindset of employees and stakeholders. To overcome this, companies need to invest in training and education to help people understand the benefits of digital transformation and how it can help them do their jobs more effectively.
Speaking about the challenges incurred by increased technology adoption and synchronizing legacy systems in telecom, Ricardo Buranello emphasized collaboration and partnerships, suggesting that telecom companies seek partners who can provide expertise and support in developing and implementing modern technologies. This can help overcome challenges and accelerate innovation, while also creating new business models and revenue streams such as IoT-enabled services.
Governance and Security in the telecom digital transformation journey
Manjula Sriram emphasized the importance of establishing a comprehensive governance framework to ensure a successful transformation. This includes prioritizing regulatory compliance and cultivating a culture of security within telecom businesses. By doing so, telecom companies can effectively address governance and security concerns in their digital transformation journey.
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Telecom companies are at the forefront of the digital revolution, providing the infrastructure for businesses and consumers to connect, communicate, and collaborate. However, as the pace of innovation continues to accelerate, telecom companies must also transform their own operations to remain competitive and meet the changing needs of their customers.
By investing in training and education, collaborating with partners, leveraging customer insights, and using agile methodologies, telecom companies can stay ahead of the curve and continue to drive growth and innovation in the industry.
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