Digital Banking: Enhancing the Customer Experience

11.00 am to 12.30 pm CT,
20 April 2023

Keep a holistic approach across the customer journey

Transform fragmented experiences into smooth undivided flows

Offer not ‘features’ but ‘solutions to customer problems’

Simplify the existing solution to derive a value-adding design proposition

Deliver more personalized experiences

Bring the product closer to customers via the emotion quotient

Make your customer front-and-center focus

Serve your customer rather than selling it to them

Adaptability & Readiness to change

Evolve with the constantly emerging advanced trends

Adopt Digital Enablement Technologies, instigating a digitally connected customer banking experience.

Digital transformation in Banking is crucial because it enables banks to efficiently mitigate risks and deliver their core business transformation initiatives.

Use Personalized Customer-first approach

Automate your routine & simple initial chats with chatbots

Understand the customer journey

Proactive engagement for omnichannel experience

Provide live assistance

Exhaust the possibilities of Customer Data Analytics

Event Partners & Sponsors

Knowledge & Innovation Partner

Technology Partner


20 April 2023 (11.00 am to 12.30 pm CT)
11:00 am
Aganda 1

Introduction of Speakers

-by Nitin Naveen, Vice president-Innovation Strategy, AICorespot


11:05 am
Aganda 6

Personalizing Customer Experience through Digital Banking

Panel Discussion
Brett Fish, Associate Vice President, InfoVision (Moderator)
– Jonas Ng, Chief Operating Officer, Laurel Road – Key Bank
– Patricia Korth-McDonnell, Chief Experience Officer, Lendio
Sanja Cancar-Todorovic, Head of Enterprise Procurement, Home Capital Group Inc
– Dr. John Almasan, Senior Managing Director | Head of ClienTech and AI, TIAA
– Tracy Moore, Director of Strategy, Americas Region, Fenergo


12:25 pm
Aganda 1

Thank you note and conclusion of event

-by Nitin Naveen, Vice president-Innovation Strategy, AICorespot