Driving Success in Customer Acquisition and Retention

10.00 am to 11.30 am CT,
12 November 2024

AI-powered customer insights

By understanding behavioral patterns, telecoms can personalize offers, predict customer needs, and prevent churn.

Enhanced customer experiences

Real-time interactive customer support drives both acquisition and retention.

Hyper-personalization using AI and ML

Hyper-personalization can increase customer engagement by 25%, leading to higher retention rates and lower churn.

Faster & secure data processing

Ensures real-time responsiveness while safeguarding sensitive customer information, enhancing both service delivery and trust.

Advanced technology integration

AI and ML can optimize both acquisition and retention strategies.

CRM Tools

A strong CRM system is crucial for tracking customer interactions, managing data, and improving engagement throughout the customer journey, leading to higher retention rates.

Acquiring a new customer can cost 5x more than retaining an existing one.

Telecom companies using AI to predict customer behavior and improve retention report a 15% decrease in churn.

Data-Driven Marketing and Personalization

Predictive Analytics for Churn Prevention

AI-Driven Customer Service and 24/7 Support

Customer Segmentation and Tailored Offers

Cloud-based Infrastructure for Scalable Support

RPA for Streamlined Operations

Event Partners & Sponsors

Knowledge & Innovation Partner

Technology Partner

Agenda

12 November 2024 (10.00 am to 11.30 am CT)
10:00 am
Aganda 1

Introduction of Speakers

Nitin Naveen, Vice president-Innovation Strategy, AICorespot

 

10:05 am
Aganda 6

Winning and Keeping Customers for Long-Term Success

Panel Discussion
– Vivek Parmar, Chief Business Officer, InfoVision (Moderator)
– Alok Shukla, Vice President (Ex-Altice, Verizon, Hughes, Aol)
– Syam Suri, Vice President Information Technology, Brightspeed

 

11:25 am
Aganda 1

Thank you note and conclusion of event

-by Nitin Naveen, Vice president-Innovation Strategy, AICorespot