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Emergent AI trends and attitudes in the Telecom Industry

Artificial Intelligence, or AI, is an advancement that holds the promise to give shape to our future. Presently, a majority of business verticals are leveraging AI in one fashion or another. AI is a massive domain, and there are several things that are pending to be researched and dissected, however it’s certainly been revolutionary for many domains. Everyday new research discoveries are emerging. A majority of these have demonstrated how AI can assist businesses enhance operations and be more productive. 

AI is a black box for some, while it is a portal to unlocking great prospects for others. A majority of enterprises have begun taking up AI as much as they can. It is forecasted that by the conclusion of 2023, enterprises will spend $10.83 billion on AI and automation.  

Taking into account the fact that AI’s involvement in each business sector, the telecom domain isn’t lagging too far behind. Telecom enterprises are doing their autonomous, proprietary research on artificial intelligence to enhance their business models. Leveraging AI, it is simpler for telecom entities to make precise decisions. Further, with the correct predictions from AI systems, they can obtain an insight into their decisions prior to implementation of them in real life. Leveraging AI’s forecasting capacities, telecom organizations can obtain the edge over market competition. 

In order to sustain the competition, enterprises attempt to adhere to market standards and trends. Trends serve as justification for the changes that are popular and adhered to by everybody to obtain some advantages. 

Here are a few trends that are up and coming within the telecom industry. 

Enhance telecom network maintenance: 

Telecom network maintenance is critical. When a network fails, it is not just the users who are impacted, but the telecom entity is also impacted by a considerable loss. Loss of network demonstrates the organization’s insincerity towards its services and lack of concern and care for its clients. The business is also impacted by monetary losses owing to network breakdown. If there is some considerable drawback or error, the organization has to rectify it in a swift and proactive fashion, and this is expensive to do, as well. 

Therefore, AI is being leveraged to surpass this issue. With Artificial Intelligence, Telecom businesses can swiftly identify the exact point of failure. A majority of the time in network maintenance is spent in identifying the first point where maintenance is required. With the arrival of AI, it has become simple. Further, Telecom organizations are also harnessing IoT, which is an amazingly innovative technology. 

Enterprises are looking ahead to producing context-aware AI systems. These AI systems are brilliant and can detect their state swiftly. These AI systems are brilliant and can detect their state swiftly. These systems adhere to the observe-orient-decide-act-model to make decisions. 

Leveraging AI, downtime can be reduced. Further, the upkeep work can be executed swiftly by benefitting from context-aware systems and IoT procedures. 

Several organizations are carrying out network maintenance with the assistance of drones. Comarch is one such organization that develops solutions for telecom network upkeep with the assistance of AI-driven drones. 

Optimize network performance: 

Network performance is critical if you wish to be in the market. No user has a preference towards a slow network. If your telephone towers are not robust, you’ll encounter complications in making new clients in addition to maintaining and supporting existing ones. 

There are several solutions for the optimization of network performance. With the proliferation of AI, telecom service providers are harnessing AI in network optimization. 

One of the most typical ways in network optimization is to forecast network traffic and usage on the basis of historical conditions. AI can identify trends on the basis of historical data. These trends can then be leveraged to develop strategies and techniques to serve clients in an improved way. 

Telecom service providers develop intelligent AI and ML systems that can precisely forecast network traffic for any geo-region. The outcomes produced from AI systems are very precise, and organizations leverage those to go about optimizing network performance. Usage data for any area is freely available with the service providers, so they can leverage this data to their advantage. 

Network performance can undergo optimization by enhancing a tower’s capacity and range during specific peak hours when the area has high utilization. Additionally, it can be reduced at a later stage to accommodate reduced traffic levels. 

Leveraging AI, network performance can be managed just like a remote-controlled device. The service providers are eating up this advantage; therefore AI is being leveraged comprehensively. Several companies such as AT&T and other telecom leaders are leveraging self-organizing network technologies. These strategies have AI at their foundation and can function effectively in congested traffic conditions. 

Taking network performance to the next level, Intel and Capgemini have collaborated to produce a unique and innovative solution. These organizations are already working on enhancing the 5G spectrum’s capacity. Their Project Macaroni intends to enhance a client’s network experience by leveraging real-time predictive analytics. Leveraging this AI solution, each cell phone tower can manage more traffic than prior, eventually having the outcome of improved network performance under a heavy client base. 

Enhance network security/authentication: 

Security is a major concern within the telecom industry. Tower Hijacking, wiretapping, and call forwarding put forth a major risk to the telecom business. To safeguard the client’s data from theft and cyberattacks, telecom service providers are leveraging advanced and sophisticated strategies. Several of these strategies integrate AI at their foundation. 

AI can be harnessed to authenticate users and also furnish security to towers. When users register for a new connection, the probability of fraud are highest. They can utilize fake addresses, proofs, imagery, and any other thing. Identification of these fake things manually is next to impossible. Therefore, telecom organizations are leveraging AI to authenticate new users. 

AI systems are receiving training to identify fake or fraud documents. There are particular traits of fake documents that are widely known. AI systems are trained to detect such traits on documents. When they attain a specific confidence level, they are leveraged in daily authentication work to make sure that no impostor is served. 

Towers can be secured by leveraging preventive AI tech. These models receive training to seek defects in the towers every now and then. At times, the systems attempt to attack the towers to evaluate the security procedure is functional. Leveraging AI, it is simple for telecom organizations to identify towers in requirement of security. These towers can be identified by constantly monitoring and reporting even if a minor alteration is identified in the tower’s characteristics. 

End-user data protection is critical as in the present day, hackers are more active than ever before in history. Further, hackers are targeting places like telephone businesses’s databases where they can obtain a ton of personally identifiable data in a simple way. 

Several telecom service providers in the US are already leveraging Cujo.ai’s network security solutions. Organizations such as Verizon, AT&T, and Charter Communications are reliant on AI services from cujo.ai to safeguard their networks. 

Cujo.ai has a one-of-a-kind offering referred to as Sentry that can undertake processing of massive datasets within seconds. This AI system is well designed and it can make its own autonomous decisions with regards to if there is a security issue present or not. Further, these systems are trained heavily with real-world data, so they can simply detect and undertake actions on authorized actions over a telecom network. 

When AI is harnessed, the requirement for improved standards raises correspondingly. Therefore, several telecom service providers leverage end-to-end encryption and other freshly developed security protocols and encryption standards. With appropriate security systems, the data is completely secure and free from any kind of interference. 


There are several trends that are observed within the telecom industry, and AI makes up the dominant majority of them. The telecom industry is experiencing modernization at a massive scale, and therefore they are attempting to integrate AI as much as feasible in their business models. In this blog article, you observed the three dominant trends observed in the telecom domain. These are the ones that are currently becoming the standard for the telecom field. 

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