Experience-First Organizations: Using Technology to Delight Customers and Teams

09.00 am to 09.45 am CT,
09 December 2026

Conversational Banking Platforms

Voice AI and intelligent chat interfaces are redefining digital banking engagement.

Intelligent Employee Workspaces

AI-driven workflow systems are reducing operational fatigue and improving workforce productivity.

Emotion-Aware Customer Analytics

Banks are dynamically adapting customer journeys based on behavior, intent, and interaction context.

Real-Time Journey Orchestration

Financial services are increasingly integrated seamlessly into digital ecosystems and customer platforms.

Embedded Financial Experiences

Enables secure AI model training without exposing sensitive data

Predictive Service Intelligence

Banks are proactively identifying customer issues before complaints or churn occur.

AI-powered banking customer operations can reduce service costs by 30–45%.

Financial institutions using AI-driven CX systems report Net Promoter Scores 28 points higher than traditional models.

Experience-First Banking

Behavioral Banking Analytics

Unified Experience Platforms

Intelligent Customer Journeys

Contextual Banking Intelligence

AI-Augmented Contact Centers

Event Partners & Sponsors

Knowledge & Innovation Partner

Technology Partner

Agenda

09 December 2026 (09.00 am to 09.45 am CT)
09:00 am
Aganda 1

Introduction of Speakers

Nitin Naveen, Vice president-Innovation Strategy, AICorespot

 

09:05 am
Aganda 6

Where Intelligent Banking Meets Human-Centred Experience

Panel Discussion
– Natarajan Kumaravelu – Chief Business Officer, InfoVision (Moderator)
– Lighting speaker 2
– Lighting speaker 3

 

09:40 am
Aganda 1

Thank you note and conclusion of event

-by Nitin Naveen, Vice president-Innovation Strategy, AICorespot