Future Trends: Gen AI and the Evolution of the Insurance Industry

08.45 am to 10.15 am CT,
23 October 2024

Investment in AI

86% of insurance executives believe that AI will revolutionize their business within the next three years.

Personalized customer experience

Gen AI will enable insurers to offer highly personalized customer experiences by leveraging vast amounts of data.

Enhanced risk assessment and underwriting

90% of consumers expect an immediate response (10 minutes or less) to their customer service inquiries.

Claims processing and fraud detection

Automated claim handling and AI algorithms identifying fraudulent claims improve claims processing efficiency and fraud detection capabilities.

Predictive maintenance and IoT integration

Enables usage-based insurance with real-time data for accurate pricing.

Insurance workforce transformation

The adoption of Gen AI is automating many routine tasks, creating new roles focused on AI management and data analysis.

AI-powered virtual assistants handle customer inquiries, claims processing, and policy management, provide 24/7 support, and reduce wait times.

AI can decrease claims processing time by 50%.

Virtual assistants

Automated underwriting

Improved risk assessment

Customer insights

Efficient claims

Better fraud detection

Expert Partners & Sponsors

Knowledge & Innovation Partner

Technology Partner

Agenda

23 October 2024 (08.45 am to 10.15 am CT)
08:45 am
Aganda 1

Introduction of Speakers

Nitin Naveen, Vice president-Innovation Strategy, AICorespot

 

08:50 am
Aganda 6

Unlocking Potential: Gen AI in the Insurance Sector

Panel Discussion
– Vijay Gajwani, AVP – BFI at InfoVision (Moderator)
– Abhijit Rai, Senior Director, Software Product Management & Strategy, New York Life Insurance Company
– Adnan Halim, Senior Director of Engineering, Northwestern Mutual
– Srivatssan Srinivasan, Vice President, Technical Architecture, Generative AI, AIG

 

10:10 am
Aganda 1

Thank you note and conclusion of event

-by Nitin Naveen, Vice president-Innovation Strategy, AICorespot