Innovating Customer Experience in Banking: Trends and Technologies to Watch

09.00 am to 10.15 am CT,
24 September 2025

Mobile-first digital solutions

Seamless and intuitive mobile banking with features like contactless payments, mobile check deposits, and personalized financial management tools.

Tailored product recommendations

Hyper-personalization with data analytics and AI.

24/7 customer service

AI-powered chatbots and virtual assistants are handling routine tasks.

Omnichannel experience

Smooth transitions between different touchpoints provide context-aware support and a consistent brand experience.

Greater transparency around data usage

86% of consumers worry about data privacy—banks must handle their data with care.

Embedded banking

Seamlessly integrates financial services into everyday platforms, making transactions effortless and accessible.

82% of banking customers cite experience as the top driver of loyalty.

5X increase in mobile payment volume since 2020, hitting $14T globally in 2025.

Automation and Digitalization

Social Banking

Self-Service Chatbots

Virtual Financial Advisors

Financial Wellness Programs

‘Humanizing’ Digital

Event Partners & Sponsors

Knowledge & Innovation Partner

Technology Partner

Agenda

24 September 2025 (09.00 am to 10.15 am CT)
09:00 am
Aganda 1

Introduction of Speakers

Nitin Naveen, Vice president-Innovation Strategy, AICorespot

 

09:05 am
Aganda 6

Smarter banking starts with happier customers

Panel Discussion
– Neeraj Manaktala, Director – BFSI, InfoVision (Moderator)
– Kelly Wagner, Senior Director of Digital and Member Experience, Credit Union of Colorado
– Vasu Andolu, VP of Technology, Bread Financial
– Vijay Gajwani, AVP – BFI, InfoVision

 

10:10 am
Aganda 1

Thank you note and conclusion of event

-by Nitin Naveen, Vice president-Innovation Strategy, AICorespot