Loyalty in new age - Engaging Defragmented Users

8.45 am to 10.15 am CT,
22 September 2022

The current state of

declining brand loyalty

Causes that lead to

significant lag in customer engagement

Strategies to

uplift brand loyalty and growth metrics

The intersection of

technology for improved brand loyalty

Designing a

reactive engagement model

The age of fleeting loyalty in a hyper-competitive ecosystem forces a shift from traditional methods of customer engagement to refresh the strategy for steady growth metrics.

The importance of empathy-driven customer engagement practices for maintaining brand loyalty and customer retention in the new digital age.

Understanding the changes in consumer behavior due to digital intervention

Learn about the driving factors for a new generation of loyalty factors

Designing loyalty strategy and strategy evolution

Covering the stages in customer loyalty and why it is important

How can predictive analytics help fine-tune loyalty programs?

Expert Partners & Sponsors

Knowledge & Innovation Partner

Technology Partner


22 September 2022 (8.45 am to 10.15 am CT)
08:45 am
Aganda 1

Introduction of Speakers

-by Nitin Naveen, Vice president-Innovation Strategy, AICorespot


09:00 am
Aganda 6

Impact, challenges, benefits of customer loyalty for businesses

Panel Discussion
– Hemanth Kumar, Associate Vice President, Digital Innovation-Retail, InfoVision (Moderator)
– Aravind Kashyap, CIO, Balfour
– Lee Bogner, Global eCommerce + Food Chief Architect and Emerging Market and Innovations Strategist, Mars


10:00 am
Aganda 1

Thank you note and conclusion of event

-by Nitin Naveen, Vice president-Innovation Strategy, AICorespot