Maximizing Customer Value through Digital Transformation in HiTech Industry

11.00 am to 12.30 pm CT,
19 October 2023.

Think value over volume

Create catalytic brand experiences.

Go beyond digital purchase experience

Maximize the value of the already purchased product or service.

Cultivate customer understanding

Understand your customers’ current and shifting needs.

Avoid using automation to simulate customer interest

Don't let automation dictate your customer relationships.

Continuous stakeholder engagement

Helps in tweaking organization strategies to changing trends.

Create digital community

Give your customers a space to communicate by leveraging social media platforms.

HiTech companies can utilize automation and cloud computing among other digital technologies to maximize customer value.

75% of consumers consider a fast response time to be the most important element of the digital customer experience.

Personalized customer experience

Accelerating innovation

New level of customer responsiveness

Operational efficiency

Higher ability to detect threats

Concept Partners & Sponsors

Knowledge & Innovation Partner

Technology Partner


19 October 2023 (11.00 am to 12.30 pm CT)
11:00 am
Aganda 1

Introduction of Speakers

-by Nitin Naveen, Vice president-Innovation Strategy, AICorespot


11:05 am
Aganda 6

Embrace digital transformation to unlock the full potential of the HiTech industry

Panel Discussion
John Mendez, Vice President (Global Practice Head) at InfoVision (Moderator)
Abhilash Vantaram, VP of Emerging Tech & Global Head of Innovation, InfoVision
– Gautham Pallapa, Senior Executive Advisor & CIO/CDO (App Modernization, Digital Transformation, & Hybrid Cloud) at VMware
– Sulabh Sood, Vice President – IT, Lumen Technologies
– Sue Fernand, Sr. Director Business Development and Alliances, 8×8


12:25 pm
Aganda 1

Thank you note and conclusion of event

-by Nitin Naveen, Vice president-Innovation Strategy, AICorespot