Strategies for Enhancing Customer Engagement in Telecom

11.00 am to 12.15 pm CT,
23 April 2025

Personalized customer interactions

Increase loyalty and brand satisfaction.

Proactive customer support

Minimizes service disruptions and enhances trust.

Automated self-service portals

Reduce friction in resolving customer issues.

Loyalty programs and rewards

Encourage long-term customer retention.

Social media engagement

Allows telecom brands to interact with customers in real time.

Enhanced network quality and service reliability

Helps in maintaining high customer satisfaction.

75% of telecom customers are more likely to stay loyal to brands that provide personalized experiences.

82% of telecom companies investing in digital transformation report improved customer satisfaction and retention rates.

Personalized Communication

Omnichannel Strategy

Consistent and Clear Communication

Customer Loyalty

Retention Strategies

Predictive Analytics

Exclusive Partners & Sponsors

Knowledge & Innovation Partner

Technology Partner

Agenda

23 April 2025 (11.00 am to 12.15 pm CT)
11:00 am
Aganda 1

Introduction of Speakers

Nitin Naveen, Vice president-Innovation Strategy, AICorespot

 

11:05 am
Aganda 6

Enhancing Telecom Interactions with AI and Innovation

Panel Discussion
– Arindam Lahiri, AVP, InfoVision (Moderator)
– Mike Talbert, Sr. Director – Technical, Wistron NeWeb Corporation
– Ankit Awasthi, Director of Engineering, Twilio
– Brandon Knight, Chief CX Evangelist at Zoom

 

12:10 pm
Aganda 1

Thank you note and conclusion of event

-by Nitin Naveen, Vice president-Innovation Strategy, AICorespot