>Adnan Halim

About The Speaker

Adnan Halim

Adnan Halim is a results-driven and seasoned technology leader with 23+ years of experience in leading world class engineering and product teams driving business and technology outcomes. He has a proven track record of executing digital transformation and cloud-based legacy modernization programs driving measurable improvements in client experience, significant reduction in business and technology operations costs. He is currently the Senior Director of Engineering at Northwestern Mutual leading the Claims Engineering function across Life Claims, Disability Insurance Claims, Long Term Care claims and Annuity Claims. In his current role, he has conceptualized and is developing a next generation claims platform that utilizes digital transformation levers like Doc to Digital, IOCR (AI lead Intelligent OCR), AI and BPM (Business Process Management) to transform claims operations driving outcomes like reduction of cost to serve by 25%, time to proficiency and mastery of claims analysts by 30% and significant improvement in claimant experience.