Alok Shukla

Alok Shukla is a telecom and media industry executive, with 20+ years of experience in customer-centric strategy and operations excellence for Fortune 10 and technology leaders. He has led numerous subscriber acquisition and retention programs as a marketer, journey-experience transformations as a change agent, and AI/ML and analytics evangelist as a strategic planner. As a consumer advocate, Alok Shukla has been working at the intersection of business and technology, delivering insights and enabling use cases that optimize the organization’s revenue growth and cost reduction objectives. Alok Shukla holds executive education certificates from MIT (AI/ML) and Wharton (Customer-Centricity), an MBA from the University of Maryland, and an engineering undergraduate from IIT-Varanasi in India.