Arpita Bhowmick

Technology and AI leader with 20+ years of experience driving digital transformation, AI-led customer experience, and commercial innovation across Healthcare and Life Sciences. Currently leading AI-driven Commercial & Patient Services IT at AstraZeneca, with prior leadership roles at Cognizant focused on conversational AI, generative AI, CRM, and cloud transformation initiatives. Experienced in building and scaling AI and technology centers of excellence, leading multi-cloud and CRM programs across AWS, Azure, GCP, Salesforce, and Dynamics 365. Recognized as a trusted advisor to CXOs for delivering business-focused AI outcomes, customer experience innovation, and enterprise transformation strategies. A frequent speaker at global industry forums including AWS re:Invent and Dreamforce, and recognized as a 2024 Marquis America’s Who’s Who Honoree and one of The Top 100 Magazine’s 2023 Top Innovators & Entrepreneurs. Holder of two filed US patents focused on AI-driven pharma communications and omnichannel data governance.