Deepak Vij

Leads Software Architecture, Engineering, and Automation practice at Newrez, one of the top 5 lenders and servicers in the country. • Aligns with the organization’s strategic decisions and sets technology roadmaps with a clear understanding of the C-level business objectives, budgets, market conditions, external competition, and secure investments accordingly. • Heads the AI practice to develop and iterate a GPT-based conversational AI chatbot for enterprise use cases within Lending, Servicing, HR, and IT spaces. Improving Call Center wrap time by 30% with generative AI summarizations and real-time agent coaching. o Cultivated relationships with C-level and cross-functional department heads to tailor POCs to department-specific workflows to achieve buy-in for the emerging technology, emphasizing cost-to-benefit. o Centralized data security and compliance within every AI use case decision. • Spearheaded application integrations and technology consolidations as the Chief Architect to drive the Caliber/Newrez merger, including migrating 2M+ customers to a new identity management system. o Prioritized and finalized determinations for sunsetted systems and technical migrations from legacy applications. o Navigated complex stakeholder communications and unoptimized documentation by matching talent with key workflows and accelerating decision-making and, optimized external customer experiences. • Transformed systems and scaled teams of architects and software engineers through loan origination system maintenance and enhancements funding up to $80B annually. o Synthesized and led an API transformation strategy with over 100 technical resources to create one of the industry's most automated and streamlined loan origination systems. Converted monolithic legacy architecture to cloud-native and API-driven, enabling Newrez to grow volume from $15B to $80B in five years. • Reduced underwriter turn times by 30% through a real-time, event-driven, and cloud-native H2O-Digital platform solution, sparking a digital transformation by digitizing documents and automating decisioning processes that increased loan processing efficiency and accuracy and prioritized data-driven decision-making. • Recruited 100+ global resources spread across ~15 sprint teams within software development, automation & application architecture practice, and aligned with organization objectives. Enabled 24/7 development operations fueled by subject matter experts, architects, software engineers, quality assurance, and ancillary support staff. • Establishes ingrained, accountable cultures across geographies through active listening, inclusion strategies, and enhanced individual ownership of recommendations and strategies