Hari Kishan

Hari Kishan is a Director of Cloud Engineering, author, and Voice AI strategist leading cloud, contact center, data, and artificial intelligence transformation programs. His work focuses on modernizing & improvising customer experiences (CX) using Voice AI, Agentic AI, conversational automation, and responsible AI governance. Hari has designed and led large-scale solutions across insurance, financial services, healthcare, and technology, with a strong emphasis on production reliability, security, explainability, and measurable business outcomes. He is the author of The Thinking Voice, a practical exploration of how voice systems are evolving from scripted automation into intelligent, context-aware enterprise agents. As a speaker, researcher, and technology advisor, Hari shares practical lessons on building scalable AI systems that improve customer experience while maintaining trust, governance, and human oversight.