Jennifer Carron

Jennifer Carron is an industry leader in Health Care experience strategy. As the Patient Experience Officer for BJC HealthCare, Carron serves as the subject matter expert for consumer and patient experience, with contemporary thinking towards innovative programs to deliver a personalized, equitable, high value - low friction experience. Having over 25 years of leadership experience she is an active member of national and international organizations and Boards. She is a professor of Healthcare Informatics, a public speaker, a communications coach, and a fire starter inspiring a culture of service excellence, hospitality, ownership, and results across the globe. Jennifer serves as the BJC Health Care patient experience subject matter expert. Having an active understanding and contemporary approach towards innovative interventions and programs to deliver an equitable, high value, low friction experience to the consumers and patients she serves. She is a member of the Beryl Institute Executive Leaders Circle