>Katherine Ketter

About The Speaker

Katherine Ketter

Kat Ketter, CDP, PCHA is the associate vice president of Member Experience for Jefferson Health Plans, leading the organization in its voice of the customer program and member experience strategy. She is a seasoned healthcare lader with more than 20 years of experience in the design, development and delivery of systems, processes and organizational structures within the healthcare space. Kat has a customer first mindset and is a thought leader on strategy and innovations focused in customer oriented practice.