Kelly Wagner

Kelly Wagner-Grull is a seasoned customer experience leader with over a decade of expertise driving strategic transformation in financial services. As Senior Director of Digital and Member Experience, she leads enterprise-wide initiatives that combine data-driven insights with human-centered design to elevate member satisfaction and loyalty. With a strong background in financial operations, experience analytics, end-to-end journey management, and CX strategy, Kelly is passionate about innovating and personalizing how financial institutions engage with consumers in a digital-first world. She holds an MBA and is widely recognized for her ability to align cross-functional teams and deploy impactful experience strategies at scale.