About The Speaker
· Served in P & C Insurance industry for 28 Years. · Held various Claims Leadership roles at State Farm Insurance for 24 Years. · Joined Horace Mann Insurance Company in 2019. · Provide executive oversight for Auto Property Damage, Material Damage, and Total Loss. · Led project teams that designed end to end claims processes and procedures. · Developed high level claims strategies for large claims organizations. · Developed customer experience strategies for claims organizations · Received Bachelor of Science Degree from University of Alabama-Birmingham and Masters of Science in Management from Troy University.